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Return Policy

How do you handle returns/exchanges?

Item(s) must be in new condition with all tags and or packaging.  Item(s) must be received by us within 30 business days from receipt of delivery. Once a return is initiated, we will email you a pre-paid trackable shipping label.  Original shipping charges are non-refundable for preference returns and a refund will be issued to your method of payment less shipping charges. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.  

 

What if I received the wrong item or my item was damaged?

We will email you a pre-paid shipping label paid by us for receipt of damaged/defective or incorrect merchandise. You must have a return initiated within 2 days of receipt.

For APO addresses, we will email you for a convenient date you can put your shipment in the mail and that will be the date that we tell USPS the item will be shipped. You MUST put your item in the mail on the agreed upon date (per email) of the shipping label. If you fail to place your item(s) in the mail on the date of the label,  the shipping charges for that label will be deducted from your refund and you will then be responsible for sending in your item(s) using your own label.  InfaMiss Trends will NOT send another label if the original shipping label was not used on the agreed date.  Please be mindful of the date you choose because the label for APO addresses is only valid for the date of the label as well as shipping costs for APO addresses is much higher. This policy for APO addresses is non-negotiable and this only applies for the receipt of damaged or incorrect merchandise.  You will be responsible for shipping charges for preference returns.

How do I start a return?

Please start your returns process by going to the Returns page.  The link is located at the bottom of our website.

Exchanges for same item are based on availability of stock but you are always welcome to exchange for another item. 

Once item(s) are received and inspected, we will issue your exchange or refund.  Please allow a few business days from us receiving your item(s) for this processing.  If you would like to expedite this process, you can email us multiple clear pictures of the damaged/defective or incorrect merchandise.  

Please note that some items sell extremely fast.  While we cant guarantee that we will get the item(s) back in stock, we typically get inventory 1-2x a week.  We are also sometimes able to Order an out of stock item from another vendor per your request as we work privately with some stores.  

*If exchanging your item for an item that is priced higher than credit available, the difference must be paid by customer to purchase the new item(s).

 

* Special Request Order items, Clearance & Free Promotional Items are final sale.

 *Special Request Order Items are defined as an out of stock item that the customer requests we locate and order from another vendor.

 

Shipping charges are non-refundable for packages that are unclaimed/undeliverable.  

 *ORDERS MAY BE SUBJECT TO IMPORT TAXES, CUSTOMS TARIFFS, AND FEES LEVIED BY THE DESTINATION COUNTRY OR THE SHIPPING COMPANY. THESE CHARGES ARE THE CUSTOMER’S RESPONSIBILITY AND WILL BE BILLED BY THE DELIVERY COMPANY. WE HAVE NO CONTROL OVER THESE CHARGES AND ARE UNABLE TO ESTIMATE THEM. TARIFFS AND TAXES ARE NEITHER COLLECTED NOR INCLUDED IN YOUR PRICE CALCULATION AT THE TIME OF YOUR ORDER; FOR AN ESTIMATE OF THESE FEES, WHICH VARY BY REGION, CONTACT THE CUSTOMS OFFICE IN YOUR AREA. IF AN ORDER IS REFUSED DUE TO REFUSING TO PAY IMPORT TAXES, CUSTOMS TARIFFS AND OR FEES LEVIED BY YOUR COUNTRY OR UNCLAIMED/UNDELIVERABLE, THE RETURN SHIPPING WILL ALSO BE DEDUCTED FROM YOUR CREDIT.  IT IS THE CUSTOMERS RESPONSIBILITY TO RETRIEVE YOUR ITEM(S) FROM CUSTOMS OR THE MAIL CARRIER IF THEY ARE BEING HELD.  WE WILL NOT ASSUME RESPONSIBILITY FOR ITEMS THAT ARE HELD IN CUSTOMS OR WITH THE DELIVERY SERVICE.